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Despite an organisation’s best efforts and practices to implement conditions and policies in accordance with relevant laws, awards, enterprise agreements and mutual expectations, workplaces are not always harmonious. Personalities, workload, change management, line management or mental illness may bring about conflict in the workplace. Workplace issues can lead to employees feeling unsupported, resentful and want to leave or make a compensable claim under the Worker’s Compensation System. Workplace mediation can be transformative and restorative. It’s an opportunity to identify and discuss barriers in a safe and supported environment. Participants may agree on actions that prevent workplace conflict escalating, improve communication and increase inclusivity for enhanced engagement and productivity.
Workplace Behaviours
Perceptions of bullying, harassment, discrimination and other allegations of serious misconduct are likely to occur at some time over the course of an organisations’ operations.
If managed poorly, this can have a devastating consequence that can lead to criminal allegations, dismissal processes and damage to reputation for an organisation or an employee.
A workplace mediation is a structured service involving workplace participants who voluntarily participate and agree for the mediator to provide a summary report to participants and if agreeable to their employer so they may continue offering support to participants. An independent third-party neutral accredited mediator who is not employed by the organisation is able to assist the parties to feel heard, identify barriers and discuss perceptions, future expectations and changing behaviours. Where agreements are reached an Action Plan may be drafted to provide the participants with a documented plan about their agreed outcomes.
The primary benefits for employees:
The benefits for employers
Business related disputes may arise from contractual disagreements about performance, debt recovery or financial hardship, business to business arrangements, organisational change or commercial & retail leasing. On many occasions these types of disputes can escalate very quickly and become costly and protracted which is counterproductive. Angela is skilled at facilitating private and confidential mediations relating to complex commercial matters involving multiple interested participants. Angela provides a structured mediation model to narrow the issues in dispute and allow the participants to share and be curious about finding solutions together to create certainty about the future arrangements and if possible to avoid litigation.